Mechanic shops in Spain pass with flying colors: better rated for service than price

It seems that, in the land of "just in case I'll take my cousin," professional workshops are making waves. Who would have thought it? In a world full of bills and diagnoses, mechanical workshop In Spain, they have achieved the unthinkable: becoming well-liked. And this is no exaggeration. According to the latest Ipsos report based on more than 240.000 reviews on Google, the drivers give them a notable, a 4 5 on.

The surprising thing is not the note (well, a little yes, let's be honest), but why Spaniards are so happy. And no, it's not because they're paid too little. The report "Google and the Experiences of Spaniards in the Garage" debunks one of the great myths of the automotive trenches: price isn't what matters most. 36% of reviews have to do with employees, while the dreaded section of “prices and payments” barely It is close to 14%The study reveals that users value human touch above all else: kindness, speed, empathy… words that seem straight out of a self-help manual, but which have gained significant traction in the automotive world.

Un 29% of reviews speak well of it The staff does so with an enthusiasm that would be suspicious if it weren't for the fact that the average score is close to 4,6. In short, more than one person leaves the workshop with their car aligned and their soul balanced.

Complaints, when they come, don't scream so loudly.

On the dark side of the automotive industry, the main complaints aren't so much about the financial hit as about delivery times and phone service. In other words: the problem isn't how much it costs, but rather that they don't answer the damn phone. These details spoil the experience for 8% of users, who score these aspects with a sad 2,2.

Another of the average driver's obsessions is that the workshop be transparent. No ambiguous estimates or invoices. 60% of the comments that mention it for all Economic commitment They do so by valuing the clarity of the budget and the invoice. Only one 29% directly mentions Low prices. Translation: We prefer to know what we're being charged rather than pay less for something we don't understand.

What is fixed in Spanish workshops? 

If you own a car in Spain and haven't yet been to the garage for a set of wheels, you're probably defying statistics and physics. More than 50% of maintenance reviews focus on tires: punctures, changes, rims, etc. The rest of the podium is filled with maintenance classics: oil (11%), batteries (10%) and lights (8%)The romance of motoring lives in the tires, not the engines.

And if someone takes the cup home it is EuromasterFor the fourth consecutive year, it is the best-rated network of workshops in Spain with an overwhelming 4,7 5 onThey have achieved not only the best overall score, but also the highest in every category analyzed: treatment, prices, type of work, and service.