The new Volvo app will guide drivers after they have been involved in a collision

Volvo has created a new free app called ‘Accident Advisor’ aimed at helping drivers after a collision. The new Volvo app is available in the United States and users will be able to benefit from it through the vehicle’s SOS communication system.

Older Volvo models will be able to use the service offered by the new app that advises you after a collision if owners contact the Swedish brand’s customer service and provided no injuries were caused in the impact.

The ‘Volvo Car Accident Advisor‘ was developed together with software provider CCC Information Services Inc. Scott Doering, Volvo’s US customer service vice president, has stated that “for years, Volvo has been immediately contacting drivers and passengers as soon as the crash sensor in the car was triggered in order to speed up the emergency response process”.

“Now, with the Accident Advisor app, users will be guided through the steps to follow after the driver has confirmed to Volvo Customer Service that they are safe and uninjured”.

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Volvo Accident Advisor

The app, which is able to guide the driver after a crash, can offer emergency services, checklists, accident documentation, digital insurance claims and repair services. In this way, and according to the Swedish brand, “the lives of people who have just been involved in a collision are made easier”.

After drivers contact Volvo Customer Service and confirm they do not need medical attention, an email message will be sent to their smartphone immediately, which will open the aforementioned app.

The new Volvo Accident Advisor will ask drivers to capture data and photographs of the accident scene, while offering them the option to digitally notify their insurer and search for repair shops, while speeding up claims handling and reducing the repair cycle time.

The Volvo Customer Service Vice President has said that “we work hard with in-vehicle technology to eliminate or reduce the impact of accidents as much as possible”. “In the event that an accident occurs, we have the Volvo Accident Advisor, which can guide owners of a vehicle from the Swedish brand through the entire process, from data collection and insurance claims management to collision repair“.

It is important to highlight that the manufacturer assures that “this program not only provides great convenience, but will also help ensure that the car is repaired according to the company’s strict safety standards“. This service will be available from 2015.5 model year vehicles onwards. Volvo vehicles prior to this date may benefit from the service by calling the brand’s Customer Service.